Sibtain Nandjy, Chief Medical Officer, Empathika
18 Jun 2025
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From Paperwork to Presence: A Story of Change
Before Empathika, much of routine care management was consumed by paperwork.
Nurses carried files heavy with MAR charts, running back and forth to ensure each entry and every signature was correct. PRN protocols had to be written and checked regularly, a process that created constant delays and stress.
Controlled drugs were recorded in large controlled drug books, requiring multiple handwritten signatures, where even the smallest error could trigger hours of backtracking. Body maps for creams were marked manually on paper, stored in drawers, and often forgotten when staff rotated. Entire mornings were spent by managers tracking defaulters and following up on missing records.
This was the reality of care. Necessary, but exhausting.
And then came Empathika
Controlled medications can now only be dispensed with dual electronic approval, requiring two witnesses, with facial recognition for added security. A carer no longer worries about forgetting a signature or missing a step because the system will not let them.
MAR charts are digital, minimising human error and removing the chaos of paper files. PRN protocols are stored as templates, reviewed and updated with ease instead of being rewritten from scratch.
Risk assessments are no longer side lined. When a resident is prescribed a blood thinner, Empathika automatically prompts the team to complete a fall and bleeding risk assessment, ensuring no critical safeguard is missed.
Care plans are AI enabled living documents, adapting as residents needs evolve, guiding staff with practical prompts while leaving space for clinical judgement. A new carer joining a shift can immediately see where a resident is in their journey without trawling through binders.
Even the smallest details are safeguarded. If a resident refuses medication for three consecutive days, Empathika reminds the team to seek medical assistance and prepares the notification ready to send. Digital body maps ensure continuity of care, so creams are applied consistently and correctly, no matter who is on duty.
The Shift That Matters Most
Staff who once bent over binders now sit beside residents, knowing the essentials are being tracked for them.
Managers who once spent mornings buried in paperwork now open clear dashboards and see risks, compliance, and staffing at a glance.
Families notice too, the difference is visible in the time, attention, and presence their loved ones receive.
Care feels safer.
Care feels smoother.
Care feels more personal.
This is what Empathika was created to do. To move care from paperwork to presence.
A Final Reflection
Resident feedback is never just a metric. It is a collection of voices and stories, each carrying the power to reshape how care is delivered.
Empathika was created to honour those voices. By turning insight into action, it ensures that care is not only safe and compliant but also deeply human. When people feel truly seen and heard, they are no longer simply living within a service. They are living in a home.
This is the essence of Empathika’s care management platform. A digital companion that transforms information into meaningful action, supports CQC compliance, strengthens GDPR security, and restores time to the heart of care, where people truly flourish.
If you would like to see how this looks in practice, explore Empathika’s approach to care management or request a demonstration today. Because better systems create better outcomes, but the greatest outcome of all is care that never loses its heart.
